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Your mileage may vary. Batteries not included

Assorted Rants Tagged ‘multiplayer’, page 2/11 :

Help Desk Software for MOGs

Quote:
“for MOGs, support becomes one of the very important parts of the picture, often on par with Content and Graphics.”
Another Quote:
“the quality of support when using synchronous support methods such as live chat/phone support tends to be significantly worse compared to asynchronous support such as e-mails/tickets”

Scalability for MOGs

Quote:
“Whenever Game Event is interrupted for significant time, as a rule of thumb it is better to roll back the interrupted Game Event rather than trying to restore the exact Game World State in the middle of the Game Event.”
Another Quote:
“Just like Scaling Up, improving performance doesn’t provide infinite scalability. However, it happens that it is all about numbers.”

DevOps for MOGs

Quote:
“This communication channel (coming from Operations back to Development) is extremely important to have a game which is able to work anywhere-reliably in the real world”
Another Quote:
“Most importantly, our processes should allow these different production cycles to co-exist.”